1. Consultation

• Schedule an appointment at our studio for a free consultation.

• During this meeting, we will discuss sizing, rough design ideas, gemstone options and budget considerations.

• We will record all your contact information and weigh and test any scrap gold you'd like to use as credit or useable material towards your project.

• Within a few days after our consultation, you will receive an estimate via email.

2. Approval

• If you approve the estimate, we will send an invoice and you can secure your project by paying a 50% deposit through the provided email link.

• Once the deposit is received, we will start working on refined designs.

3. Production

• Final design confirmation is required at this stage – please note that no changes can be made after this point.

• We will source the necessary gems and materials once the final design is confirmed.

• Throughout the production phase, we will keep you updated with photos of the progress.

4. Completion

• Upon completion of your custom piece, you will receive photos of the final product.

• The remaining balance is due before the piece is either mailed to you or picked up from our studio.